Frequently Asked Questions

Everything you need to know about shopping with JB Hi-Fi online and in-store.

How can I track my online order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for faulty electronics?

If a product is found to be faulty, you are entitled to a repair, replacement, or refund under the JB Hi-Fi Minimum Voluntary Warranty and your rights under Australian Consumer Law.

Do you offer Click & Collect services?

Yes, we offer a fast Click & Collect service. Most items are ready for pickup within 1 hour of purchase, provided they are in stock at your selected store.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, JB Hi-Fi Gift Cards, and various 'Buy Now, Pay Later' services including Afterpay and Zip.

Can I get a price match on a product?

We aim to offer the best prices. If you find a lower price currently advertised by an approved competitor for an identical, in-stock product, we will do our best to match it.

Do you provide professional installation services?

Yes, we offer professional installation for a wide range of products including wall-mounted TVs, whitegoods, and car audio systems through our certified JB Hi-Fi Solutions team.