Returns & Exchanges

JB Hi-Fi is committed to providing quality products and offers returns or exchanges for faulty items, products damaged in transit, or change-of-mind purchases within 30 days. All returns must be accompanied by a valid proof of purchase and remain in their original packaging where applicable.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original condition with all accessories included and verify that your return falls within the 30-day change-of-mind period or is covered under the Australian Consumer Law.

• 2.
  Gather Proof of Purchase

  Locate your tax invoice, store receipt, or online order confirmation email to verify your transaction and facilitate a faster processing time.

• 3.
  Choose Return Method

  Visit any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return via post for orders placed through our website.

• 4.
  Receive Refund or Exchange

  Once your return is approved, we will process a refund to your original payment method or provide an exchange for an alternative product of your choice.